Privacy Policy
Privacy Policy
At Monivex, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.
This Privacy Policy explains what information we may collect, how we use it, the legal basis for processing it, when we may share it, and the choices available to you under the EU General Data Protection Regulation (GDPR) and applicable German data protection law.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Data Controller
The data controller responsible for your personal information is:
Monivex
Unter den Linden 26–30, Berlin, 10117, Germany
Email: support@monivex.shop
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide Directly
When you place an order, contact us, create an account, or otherwise interact with our website, we may collect:
Full name
Billing address
Shipping address
Email address
Phone number
Order details
Products purchased
Information you provide when contacting customer support
Information you provide when requesting a return or refund
Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method you use, the applicable payment provider may collect payment information such as card or transaction details.
Monivex does not intentionally store complete credit or debit card numbers on its website servers.
Payment providers process payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Website interactions
Referring website
Date and time of visits
Diagnostic and technical information
This information may be collected through cookies, analytics tools, security services, and similar technologies.
3. Legal Basis for Processing
Under the GDPR, we process your personal information on the basis of one or more of the following legal grounds:
Performance of a contract (e.g. to process and fulfil your order)
Compliance with a legal obligation (e.g. tax and accounting requirements)
Legitimate interests (e.g. maintaining and improving our website, preventing fraud, and protecting the security of our services)
Consent (e.g. where you have opted in to marketing communications or non-essential cookies)
Where processing is based on consent, you may withdraw that consent at any time.
4. How We Use Your Information
We may use the information we collect to:
Process and fulfil orders
Process payments
Ship products
Provide order confirmations and shipping updates
Provide customer support
Respond to questions and requests
Process returns, refunds, and replacements
Maintain and improve our website
Improve our products and services
Detect and prevent fraud
Protect the security of our website
Resolve disputes
Comply with applicable legal and regulatory requirements
Maintain business and transaction records
We only use personal information for legitimate business purposes consistent with the purposes described in this Privacy Policy.
5. Order and Transaction Information
When you purchase a product from us, we may retain information relating to the transaction, including:
Order number
Products purchased
Purchase date
Order value
Shipping information
Billing information
Payment status
Return or refund information
Communications relating to the order
This information may be retained as necessary to fulfil orders, provide customer support, process returns and refunds, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal requirements, including German commercial and tax retention obligations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep products in your shopping cart
Maintain website functionality
Remember preferences
Support checkout functionality
Maintain account sessions
Understand website usage
Improve website performance
Help protect the website from fraudulent or unauthorized activity
Where required under German and EU law, we will request your consent before placing non-essential cookies on your device.
You may be able to control or disable cookies through your browser settings or our cookie consent tool.
Please note that disabling certain cookies may affect the functionality of parts of our website, including shopping cart or checkout features.
7. WooCommerce and Website Services
Our website uses WooCommerce and related website technologies to provide online shopping, product management, checkout, order processing, and related functionality.
Information necessary to process your order may be stored and processed through our website and related service providers.
These services may process information according to their own privacy policies and terms, and may involve processing outside the European Economic Area, in which case appropriate safeguards will be applied as required under the GDPR.
8. Payment Providers
We may use third-party payment providers to process transactions.
Payment providers may receive information necessary to:
Authorize payments
Process transactions
Prevent fraud
Verify transactions
Provide payment services
Process refunds
Payment providers may process your information according to their own privacy policies and terms.
For information about payment methods available through our website, please review our Payment Policy.
9. Shipping and Fulfillment Providers
To fulfil and deliver your order, we may share necessary information with shipping, delivery, logistics, and fulfillment providers.
This information may include:
Name
Shipping address
Phone number
Email address
Order details
Tracking-related information
These providers use the information as necessary to provide their services.
10. Service Providers
We may share limited personal information with trusted third-party service providers that help us operate our business.
These may include:
Payment processors
Shipping and delivery providers
Fulfillment providers
Website hosting providers
WooCommerce-related services
Analytics providers
Security and fraud-prevention services
Customer support services
Email and communication providers
Technology and infrastructure providers
We only share information reasonably necessary for the applicable business purpose, and require service providers to protect your information in accordance with applicable data protection law.
11. Information We Do Not Sell
Monivex does not sell or rent your personal information to third parties.
We may share information with service providers when necessary to operate our website, process orders, provide services, prevent fraud, or comply with legal obligations.
12. Marketing Communications
If you voluntarily subscribe to promotional communications from Monivex, we may send you information about:
Products
Promotions
Special offers
New products
Other marketing communications
You can unsubscribe from marketing emails at any time by using the Unsubscribe link included in the email.
You may also contact us to request that your information no longer be used for promotional communications.
Transactional communications, such as order confirmations, shipping notifications, refund notifications, and other messages necessary to complete or support your transaction, may still be sent when appropriate.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on factors such as:
Whether you have an active customer relationship with us
Whether the information is necessary to fulfil an order
Whether the information is required to provide customer support
Whether the information is needed to process a return or refund
Legal or regulatory requirements, including German statutory retention periods for tax and commercial records
Accounting and business record requirements
Fraud prevention and security needs
Dispute resolution
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
14. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.
15. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
These third parties operate independently from Monivex and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Your Privacy Rights Under the GDPR
As a resident of the European Union, you have certain rights regarding your personal information under the GDPR. These rights may include the ability to:
Request access to the personal information we hold about you (Right of Access)
Request correction of inaccurate or incomplete information (Right to Rectification)
Request deletion of your personal information (Right to Erasure)
Request restriction of processing in certain circumstances (Right to Restriction)
Receive your personal information in a portable format (Right to Data Portability)
Object to processing based on legitimate interests or for direct marketing purposes (Right to Object)
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with a supervisory authority
These rights are subject to applicable legal limitations and exceptions.
To make a privacy-related request, contact us using the information provided below.
18. Right to Lodge a Complaint
If you believe that our processing of your personal information does not comply with applicable data protection law, you have the right to lodge a complaint with a supervisory authority, in particular the data protection authority in Germany or in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
19. How to Submit a Privacy Request
To submit a privacy-related request, contact us:
Email: support@monivex.shop
Please describe the nature of your request and provide enough information for us to understand and process it.
Where required by applicable law, we will respond within the applicable legal timeframe.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our business practices
Our website
Services we use
Applicable laws
Privacy requirements
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.
21. Contact Information
Business Name: Monivex
Email: support@monivex.shop
Business Address: Unter den Linden 26–30, Berlin, 10117, Germany
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM CET
Saturday: Closed
Sunday: Closed
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Email: support@monivex.shop
You can also visit our Contact Us.