Terms & Conditions

Effective Date: August 23, 2026

Welcome to Monivex. These Terms & Conditions govern your access to and use of our website and your purchase of our products, including laptop stands.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.

1. About Monivex

Monivex is an online retail store offering a selection of laptop stands and related products for customers in Germany.

Business Address:
Unter den Linden 26–30,
Berlin, 10117,
Germany

Email: support@monivex.shop

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Copy or reproduce website content without permission
Submit false or misleading information
Use the website in a way that may harm our business or other customers

We reserve the right to restrict or terminate access to our website where necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product, including differences in color or appearance caused by device and screen settings.

We reserve the right to correct errors, update product information, and change product availability when necessary.

4. Product Availability

All products are subject to availability.

If a laptop stand or other product becomes unavailable after you place an order, we may contact you regarding the order. If the product cannot be fulfilled, the order may be cancelled and any applicable payment refunded.

5. Pricing

All prices are displayed in Euros (EUR) unless otherwise stated, and include applicable German VAT where required by law.

Prices may change without prior notice.

If an obvious pricing error occurs, we reserve the right to correct the price and, where appropriate, cancel an affected order and issue a refund.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. Receiving an order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to cancel or refuse an order for legitimate reasons, including:

Product availability issues
Pricing or listing errors
Payment problems
Incorrect information
Suspected fraudulent activity
Shipping restrictions
Duplicate or unusual orders

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed during checkout.

Payment processing may be handled by third-party payment providers. Your use of those payment services may also be subject to their own terms and conditions.

8. Shipping

Monivex currently ships orders within Germany.

Orders are generally processed within 1–2 business days. Standard delivery is generally estimated at 4–7 business days after processing.

Delivery estimates are not guaranteed and may vary because of carrier delays, weather, public holidays, transportation issues, or other circumstances outside our reasonable control.

9. Right of Withdrawal (EU Consumers)

As a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection law.

Monivex extends this further through our 30-day Return & Refund Policy, which provides additional time to return eligible products.

Please review our Return & Refund Policy for complete information regarding eligibility, return procedures, refunds, damaged products, and other return conditions.

10. Returns & Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our applicable return requirements.

Returned products generally must be unused, undamaged, and in their original condition and packaging where applicable.

Please review our Return & Refund Policy for complete information regarding eligibility, return procedures, refunds, damaged products, and other return conditions.

11. Order Cancellations

If you need to cancel an order, please contact us at support@monivex.shop as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

Full name
Billing information
Shipping address
Email address
Payment information
Other information required to process your order

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

13. Intellectual Property

All website content, including text, graphics, logos, images, designs, layouts, and other materials, is owned by or licensed to Monivex unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use website content without prior authorization.

14. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, hosting, security, communication, and other functions.

Third-party providers may have their own terms, conditions, and privacy policies. Monivex is not responsible for the policies or practices of independent third-party services.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and protected when you use our website or place an order, in accordance with the GDPR and applicable German data protection law.

16. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security incidents, or other circumstances beyond our reasonable control.

17. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

Nothing in these Terms & Conditions is intended to remove or limit any consumer rights that cannot legally be excluded under German or EU law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Monivex will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This does not limit any liability that cannot legally be excluded or restricted under applicable law, including liability for intent, gross negligence, or injury to life, body, or health.

19. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Government actions
Internet or technical failures
Labor disruptions
Other unforeseen events

We will make reasonable efforts to minimize the impact of such events where possible.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be posted on this page with a revised effective or updated date.

We encourage customers to review these Terms & Conditions periodically.

21. Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), except where mandatory consumer protection laws of your country of residence provide otherwise.

22. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms & Conditions, together with our other applicable website policies and checkout terms, constitute the agreement governing your use of our website and purchases from Monivex.

24. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our services, please contact us.

Monivex

Email: support@monivex.shop

Business Address:
Unter den Linden 26–30,
Berlin, 10117,
Germany

We appreciate your business and thank you for choosing Monivex.